Shipping & Returns
Shipping & Return Policies
ALL FREE SHIPPING OFFERS ARE FOR CONTIGUOUS UNITED STATES ONLY - Please contact us if you are NOT in the lower 48 States of the United States for accurate shipping on items that are marked for free shipping. Thank you for your understanding of this matter.
Return Policy for Shipping:
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. We ship anywhere in the US and Canada. Please note that there are restrictions on some products. Also, some products can’t be shipped to international destinations.
For our Canadian Friends:
Depending on the shipping methods chosen, there will be a brokerage fee on the receiving end (not charged by us) that is completely separate from the shipping charges and is not controlled by our business. Based on our experience, U.S. Priority Mail does not have brokerage fees.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of the items and the shipping options you choose. Depending on the shipping provider you choose, the shipping date estimates may appear on the shipping quotes page. Please notice that the shipping rates for many items we sell are weight-based. The weight of any item can be found on its’ detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.